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‎10-28-2016 08:31 AM

HP Recommended
Product: Pavilion 500-242ea
Operating System: Microsoft Windows 10 (64-bit)

Whenever I click on the file tab in Word or Powerpoint 2016 (doesn't happen for Excel) the programme crashes.

 

The tech support at Microsoft are unable to resolve so I'm wondering if it is a HP conflict with Office or Windows 10. Has anyone else experienced this and found out how to resolve the problem?  

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2016 11:31 AM

HP Recommended

Hi@Menthu3,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Microsoft Office application crashes. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I recommend you try reinstalling the Microsoft completely and check if that Resolv_S the issue.

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-31-2016 11:31 AM

HP Recommended

Hi@Menthu3,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Microsoft Office application crashes. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I recommend you try reinstalling the Microsoft completely and check if that Resolv_S the issue.

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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