Menthu3 Student
Student
1 0 0
Message 1 of 2
941
Flag Post
HP Recommended

Solved!

Microsoft Word and Powerpoint 2016 issues

Pavilion 500-242ea
Microsoft Windows 10 (64-bit)

Whenever I click on the file tab in Word or Powerpoint 2016 (doesn't happen for Excel) the programme crashes.

 

The tech support at Microsoft are unable to resolve so I'm wondering if it is a HP conflict with Office or Windows 10. Has anyone else experienced this and found out how to resolve the problem?  

1 REPLY
HP Support Agent
HP Support Agent
3304 178 334
Message 2 of 2
898
Flag Post
HP Recommended

Solved!

Microsoft Word and Powerpoint 2016 issues

Hi@Menthu3,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Microsoft Office application crashes. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I recommend you try reinstalling the Microsoft completely and check if that Resolv_S the issue.

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation