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Intern
Posts: 33
Member Since: ‎03-16-2010
Message 1 of 5 (692 Views)
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cannot connect to https://onedrive.live.com and to STORE APP

Product Name: dv6-6c60el
Operating System: Microsoft Windows 10 (64-bit)

Don't know if it's matter of hp support, but I can't receive support from microsoft.

The OS is W10 Home rev 1607. Internet is working with all url's except with site  https://onedrive.live.com and can't access to STORE APP. This error occurs with IE11,Chrome and Edge. Note that I can access to my account.live.com, to my hotmail mail box. Trying to access to STORE APP get "0x8000FFFF" error code. 

Trying to troubleshoot apps of window store get "licence or cache of windows store can be damaged" can't load the page.

Hope you can help me

best regards and have an happy 2017

Tommaso

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Accepted Solution

Re: cannot connect to https://onedrive.live.com and to STORE APP

Hi@tmmsgrll,

 

Thanks for the response.

 

I strongly recommend you to reinstall the operating system and check if that works. Use the link below to perform the recovery the right way.

 

http://support.hp.com/us-en/document/c04758961

 

Hope the information shared will help you. Please share for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 5 (644 Views)

Re: cannot connect to https://onedrive.live.com and to STORE APP

Hello@tmmsgrll,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

 

I understand that you are unable to access the store app. Did I get it, right?

 

I was able to search and find a relevant article about the Windows Store app.

I request you to run the trouble-shooter using the link below and check if that solves the issue.

 

http://hp.care/2bTJde3

 

Hope this answers the question. Please let me know more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Intern
Posts: 33
Member Since: ‎03-16-2010
Message 3 of 5 (608 Views)

Re: cannot connect to https://onedrive.live.com and to STORE APP

I have alraedy done what you suggest,this is what happens:

Cache and store can be damaged, open windows store. I click on "open windows store" and after some time get "Impossible to load the page. Try later" Error code 0x8000FFFF   Cv wv4LpaXO70e7KHRH".

Also, as I explained can't access to "https://onedrive.live.com/about/it-it/" , the page remains blank, tried with IE11,Chrome and Edge.

If can be usefull, tried with EPIC PRIVACY BROWSER and can access to "https://onedrive.live.com/about/it-it/".

This epic browser set up a proxy located in USA, and my IP address becomes a USA IP ( for example now is :

107.170.58.37 United States New York New York City

REgards, happy 2017

Tommaso

HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 4 of 5 (599 Views)

Re: cannot connect to https://onedrive.live.com and to STORE APP

Hi@tmmsgrll,

 

Thanks for the response.

 

I strongly recommend you to reinstall the operating system and check if that works. Use the link below to perform the recovery the right way.

 

http://support.hp.com/us-en/document/c04758961

 

Hope the information shared will help you. Please share for more.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


Click the Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Intern
Posts: 33
Member Since: ‎03-16-2010
Message 5 of 5 (143 Views)

Re: cannot connect to https://onedrive.live.com and to STORE APP

Think that this is the final solution, but I superseed for a while.

Many thanks to all helped me, good by

Tommaso

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation