Benefits of Using the Virtual Assistant’s SupportGPT Tool

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HP has added Generative AI features to our Virtual Assistant to provide personalized, conversational responses to previously hard-to-solve HP device troubleshooting questions.  

Here are the benefits:

Direct answers to any HP-Related issue in an easy-to-understand flow. 

• Previously, the only method was the deterministic, step by step approach. Now, with SupportGPT, users can directly generate a useful answer with from our HP Knowledgebase

Responses and answers are directly from HP-approved documents. 

• When you use another service like ChatGPT or Claude, you’re getting generated content from potentially nontrusted sources. Not with us. All our documents used in SupportGPT are vetted by HP experts.
  
  

We can answer short phrases, long phrases, and responses.

• We’re able to have a conversation with you to really get a good grasp of your needs*
  
  

We’re easy to use**  and do not cap your usage.

• Contrary to other services like Perplexity or Gemini, you can chat with us as long as you want. We won’t rate-limit you just because you haven’t logged in or paid a subscription.

HP Support GPT Snapshots

Disclaimer note:

*GenAI tools are known to confabulate. And while we have a <.01% hallucination rate, we do recommend you take that into consideration.

**We are growing and learning. As we evolve and add more features, KGPT in VA will provide more features and interactions.