Spotlight | How to contribute to our Community's Knowledge Base.

[Kitkat_Golden]

Creating a TKB (Technical Knowledge Base) article for the HP Support Community involves a few key steps. TKBs are intended to provide clear, detailed solutions to common problems or FAQs for HP products. Here's how to create and publish one:

Step-by-Step Guide to Create TKBs for HP Support Community

Sign in to the HP Support Community

• Visit the HP community page and Sign up [if you have not already]
• If you are signed up, you just need to sign in!
• 💡 Not everyone has permission to publish TKBs. You need to be a recognized community member [ level 8 onwards ] to access TKB creation features. This is your chance to make sure you are a consistent community contributor and level up to enjoy all the features!

Navigate to the Relevant Board

• Go to the product board or forum section that aligns with the topic (e.g., Printers, Laptops, Desktops).
• Locate the "Knowledge Base" tab (often labelled "TKB")

Check for Existing Articles

• Search the TKB to ensure your topic isn’t already covered.
• If it is, you may still contribute if you have additional information or a better method.

Create a Draft

• In the Knowledge Base section, look for an option like “Submit an Article” or “Contribute to Knowledge Base”.
• Fill out:
  • Step-by-step instructions
  • Images/screenshots (if applicable)
  • Troubleshooting tips
  • Links to official HP drivers or support pages
• Title: Clear and concise (e.g., How to Fix HP Printer Offline Issue in Windows 11)
• Body: Include:

✍️ Use bullet points, bold headers, and consistent formatting for readability.

Submit for Review

• Once you complete your draft, it will typically be reviewed by a moderator or HP Expert.
• They may suggest edits or revisions before approval.

Engage After Publishing

• Once live, monitor the article for comments or questions.
• Update your article as needed when new solutions or product changes arise.

🧩 Best Practices

• Write clearly: Assume your reader isn’t tech-savvy.
• Be accurate: Don’t guess—link to verified HP tools or downloads.
• Use screenshots: They help users follow along easily.
• Keep it updated: Technology changes—so should your article.