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On Expert Day, do what Experts do. Set new records! That’s what the HP Support Forum did in August. With preliminary estimates exceeding 8 million total visits to our online community this month, we’re on track to surpass January’s record-setting combined web and mobile visits.
In fact, it’s acutely obvious that social media platforms like this one are thriving. Our web visits exceeded 250,000 per day on numerous occasions this month. The forum averaged more than 230,000 daily visits in August compared to 210,000 average daily web visits during the same month a year ago and approximately 200,000 average daily web visits in July 2014.
The month also featured our quarterly Expert Days, which attracted more than 330,000 combined web and mobile visits! The August 27–28 event at HP’s Palo Alto headquarters hosted nearly three dozen Experts who contributed to our record-setting month.
Top Contributor
Speaking of record-setters, Paul_Tikkanen returns as the Top Contributor to the HP Support Forum in August. That makes 11 out of 12 months in which Paul has occupied the top spot among our many superb volunteer Experts.
This response on August 20, from one of the many thousands of Support Forum participants Paul has assisted over the years, typifies his friendly manner and daily impact upon the online community:
“Well sir. You have made my day. Never have I had the pleasure of post and solved in the same day. Ever. Again, I thank you for the help and for your time.”
Paul’s Activity: August 1–30
Number of Posts: 1,377
Kudos Received: 446
Accepted Solutions: 227
Special Recognition
This month’s Special Recognition goes to Bob_Headrick. A dedicated HP Support Forum contributor since 2008, Bob has read a whopping 700,400-plus messages. Over the past six years he has authored nearly 1,300 Solutions and received more than 4,150 Kudos for his efforts.
In addition to his work as a volunteer Expert, Bob has devoted significant time to the HP printers section. During the past year he has focused on specific technical issues with ink cartridges. He has worked with HP’s product specialists and moderators to bring time-sensitive posts to the attention of the company’s customer escalations group.
Read more about Bob and other volunteer computer technicians on our Meet the Experts page.
Support Highlights
Each month we share “shout-outs” for team members who keep the community vibrant and vital. Here is a sampling of the feedback we received from HP Support Forum fans in June.
08-04-2014
“Thanks to those offering solution to my problem. It seems that cleaning the rollers solves the problem as I have not had a fault in the past 2 days. Probably the real answer is to use quality paper rather than cheaper versions…. Useful Forum; thanks again.” –brianap
08-11-2014
“Ah thank you for the help, that's quite a relief!” –pshuff
Want to Upgrade to EVGA GeForce GTX760 or 770?
08-17-2014
“Thank you so much — excellent help — just what I needed.” –Mike
08-26-2014
“Thank you very much! I tried reinstalling the drivers and I can now disable the touchpad!” –AnsonD
Nvidia George gtx745 4gb gddr5
08-23-2014
THANKS VERY, VERY MUCH…THAT'S ALL I WANTED TO KNOW. –Henry69
Officejet Pro 8500 Wireless All-In-One Windows 8 driver not working
08-28-2014
Thanks Jon! Once I installed the app it worked perfectly and I can now print from my printer! - wsquared123
“It’s your community. Keep it healthy. Help it grow. Watch it prosper.”
