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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.


It’s a common occurrence. You’re in the audience at a rock concert, jazz club or orchestral recital and the sound system doesn’t work. An anxious singer or musician taps her microphone…to no avail. Invariably, an alert technician leaps forward, jogs across the stage, fiddles with the A/V system and…Voila! The sound comes on with a high-pitched whir.

Like concert audio technicians, HP Support Forum Experts are backstage heroes. They ensure everything stays up and running for our highly valued participants, who make tens of millions of web and mobile visits to the HP forums each month.


This month, we’re recognizing a few of our top performers with a sound “check” of our own. We’d also like to bring to your attention our quarterly Expert Days, commencing August 27–28.


Top Contributor


david pk.png

Our lead problem-solver in July was DavidPK, who joined the HP Support Forum in September 2010. Since then, he has amassed an impressive tally. He has read more than 51,000 messages and posted nearly 31,000 replies. He has authored upwards of 4,560 total Solutions and received almost 9,000 Kudos for helping community participants resolve their computing problems.


Those familiar with DavidPK know he’s extremely active on the Lockups & Freezes boards. He’s eager to assist people in getting their desktop PCs, notebooks and tablets back to peak performance. This recent post (in French) explains why DavidPK, who resides across The Pond, is beloved by HP Support Forum participants around the globe.


For the month of July, he received 309 Kudos and was credited with 248 Accepted Solutions.


Special Recognition

This month’s Special Recognition goes to two notable Experts: a Volunteer and an HP Employee.



The word venerable comes to mind for old_geekster, who refers to 1984 as the date he got hooked on personal computers. A veteran volunteer on the HP Support Forum, old_geekster joined the boards six years ago. He is patient and generous with his time, as his total stats reflect. Since 2008, he has replied to nearly 9,400 posts and received more than 2,700 Kudos.


Recently, old_geekster has been revving up the forum and cooling down anxious participants. During the past six months he has read a whopping 26,842 messages and responded with 1,901 posts (as of July 30). He has spent more than 27,000 minutes online and received 272 Accepted Solutions for his qualitative efforts.



One of many veterans who joined the HP Support Forum in 2008, Miles is a well-recognized product Expert and leader in the printing group at HP. In fact, he is our “go-to-guy” for many of the toughest questions we encounter in the printing realm.


Miles works behind the scenes to ensure all forum Experts receive detailed product information and documentation support to help them answer community participants’ questions. He communicates regularly with HP Support Forum volunteers, moderators and managers and conducts weekly meetings to resolve complex printer issues. In addition to staying abreast of HP printer updates, Miles provides forum Experts with backstage product support, educating them about new technologies on the horizon. He also participates regularly in our quarterly Expert Days.


Support Highlights

Each month we share “shout-outs” for team members who keep the community rocking and rolling. Here is a sampling of the feedback we received from HP Support Forum fans in July.


HP Envy 15-J017 Code 28 Error


“OMG MY FINGERPRINT SCANNER is finally working. THANK YOU. I really appreciate it!! If I could see you I would buy you a glass of beer or coffee or anything!! Been trying to solve this problem for a long time! Thank you so so so very much! I fixed everything. I restarted my laptop and everything is just perfect!!! I hope good things happen to you and I wish u the best of luck!!” -Boki_17


HP deskjet 5400


“The scan dr. did not fix the problem. But it did show me that is was hardware problem. Printer is 9 years old so not surprised. I was impressed by HP service with this problem. This is a great feature for your product. I will get another HP printer for sure. Thanks for your time; much appreciated.” -Rocco13


Help, I need to replace my hard drive in my HP Pavilion a6863w


“You are AWESOME!!! The video gave you an extra 999 points on the awesome scale! Thanks! You are truly awesome at what you do!!!” -panjok2


My HP laptop/Windows 7 keeps locking up


“Thank you so much for your help and patience!” -wcd16


Printer won't delete task


“I went into the services msc and stopped the printer and deleted the job. Now my printer works perfectly like it always did. Thank you so much for all the help. Love my HP printer and PC.” -CherokeeSummers


Recovery disc from Canada


“Thanks a lot, you are my savior, lol. Thanks buddy.” -Deepak5290


Adding a graphics card


“Thank you for rapid response and solution, and I am glad you are on this forum. I expected only to see the best of people here and was right. Good day to you.” -cumpaq-shakur


Missing Base System Device Driver

07-28-2014 07:41 AM

“Thanx a million! All seems to be well now! Great help! HP FTW [for the win]. -VianDaniel


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.