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June and July are World Cup months across the globe. That means a bit less online traffic and a lot more soccer — or futbol, as it is known in most countries.


Although this is the English-language HP Support Forum, June offered daily reminders of just how international this community has become. In addition to our experts and participants in the Far East, throughout Europe and the United Kingdom, we have a very strong presence in Canada as well.


As the Support Highlights that follow reveal, English-speaking community members — from Nova Scotia to Africa — are engaged with HP’s forums each day.






I’d like to take this opportunity to congratulate Ciara_B. Ciara was recently recognized by HP management for her contribution as “a staunch ambassador of the HP brand.” She was honored with an award that is given only to a handful of employees each quarter — out of more than 300 nominees.



Recognized as an advocate for assisting customers with specific product issues, Ciara set up the “Ink, Toner, Cartridge” board within the HP Forum that enables participants to find online solutions. Ciara_B, who has spent nearly 150,000 minutes online as an Expert, has received approximately 450 Kudos for her efforts over the years.

Hear, hear!


Top Contributor




Who’s numero uno? In any language, Paul_Tikkanen is once again the Top Contributor to the HP Support Forum. That makes 10 straight months Paul has received the number-one ranking among our volunteer Experts.


Paul’s Activity: June 1–30

Number of Posts: 1,294

Kudos Received: 361

Accepted Solutions: 227

As we say on the West Coast, Dude!


Special Recognition




This month’s Special Recognition goes to Huffer. His outstanding participation numbers in June placed him second among Volunteers, overall.


As you’ll discover from his mini-profile on our Meet the Experts page, our man Huffer is an attorney. Not surprisingly, he’s rather adept at examining the inner-workings of computers. Community participants who exchange notes with him will quickly discover that Huffer is quite knowledgeable about video-graphics cards. In fact, he has helped many “gamers” work through their board modifications and upgrade quandaries.


As a thought leader, Huffer subtly leverages his legal expertise when helping fellow volunteer Experts understand the ramifications of assisting people with a wide range of sensitive issues.

As they say in soccer, “Sometimes the best offense is a great defense.”


Support Highlights

Each month we share “shout-outs” for team members who keep the community rocking and rolling. Here is a sampling of the feedback we received from HP Support Forum fans in June.


Installing 8500 all-in-one under Win 8.1


“Hello Friend [ @ShlomiL  ]: I must congratulate [you] on and thank you for your persistence…. Many, many thanks. Best wishes from Nova Scotia” –bliengme


CM1415fn scanning problem


“Hi Sunshym @Sunshyn2005 , appreciate your kind assistance. It’s really quite special to sit here in Africa and link up with people who are willing to assist…. Thanks again and keep up the good work.” rieldutoit


Browser Safeguard


“Many Thanks for all the advice [@erico  and @TheOldMan  ]…. This is twice I have needed to use this forum in the past two weeks…. I have been very impressed and grateful for the advice given. My Kindest Regards to all.” CPBeattie


LaserJet Pro M1212nf MFP - Moving from an Mac iBook G4 to a MacBook


“Kudos to HP and everyone who put this support forum together…. All of this support puts HP on the top of my list when it's shopping time for a new printer. For you [ @JERENDS ], two thumbs up. You're a miracle worker and saved me much time. Your explanation was clear and to the point. Followed your directions and everything worked the first time.”  Steve_45


HP J6400 install problem


“Many Thanks [ShlomiL]. That did it! Now I can fully enjoy my new Father’s Day PC!” MichaelBeranek


† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation