May was a successful “mashup” month in the HP Support Forum. In the broadest sense, “mashups” bring together the best ingredients. Certainly our volunteer Experts do just that on a routine basis.
In fact, May was a particularly smashing month for solving problems on the HP Forum as we hosted our quarterly Experts Day. It was another active 24-hour marathon help session, with nearly 230,000 messages posted, 487 Kudos given and 196 Solutions awarded by community members on 5/14/2014.
In keeping with the “mashup” meme, we’re introducing a new feature in this month’s blog. “Support Highlights” serves up just a few of the most inspiring quotes from community members who took the initiative to cheer our volunteers this month. Please let us know what you think of this new addition to the Best of the Month Blog by posting a comment of your own.
For the ninth month in a row Paul_Tikkanen is the Top Contributor to the HP Support Forum. Paul’s monthly stats are always impressive, but it’s his consistency that creates such a winning formula. A quick glance at Paul’s statistics shows 500 pages of posts in which he has participated since 2010, comprising more than 400,000 read messages over the years.
Tenacity and follow-through are Paul’s special ingredients, as this post demonstrates: “Paviilion-15-g019wm downgraded to Win7-64-need drivers!” The two-page thread reveals how Paul consistently gets to the heart of each matter, asks pertinent questions, provides useful information (and links when appropriate), shows patience and tact — all while identifying personally with every participant.
Paul’s Activity: May 1–30
Number of Posts: 1,221
Kudos Received: 325
Accepted Solutions: 226
Best of the Month
Best of the Month goes to Dragon-Fur. Anyone familiar with the various volunteer Experts on the HP Support Forum recognizes their wide-ranging personalities.
A registered volunteer for more than five years, Dragon-Fur is a pleasant consensus builder who goes the extra mile to help people, even if it means reaching out to other Experts when encountering an issue that needs the proper attention of the full community. An Associate Dean with nearly 100,000 read messages, Dragon-Fur is equally comfortable in the notebooks and laptops sections as in the HP printers categories.
“Fingerprint Driver & Software” offers one example of Dragon-Fur’s meticulous style, ongoing quest for the right answer to each technical challenge, and dedication to assisting community members.
“Thank you [surfaceunits] for your prompt reply and the links giving details of how to restore the system in different ways…. Hopefully anybody else reading this will look at the whole thread. Thank you again for all your help.” –Mike-01