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05-24-2017 03:27 PM
I have a Spectre X360 laptop which is 2 months old. I have tried to contact HP support through the chat service to report an issue with the USB-C ports, but every time get an "Unable to connect" message.
I have tried to call the support number, but after 5 minutes of trying to explain the problem, the call dropped.
This may not be the right board for this, but this is pretty frustrating.
05-25-2017 04:26 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand you need help with the USB-C port and you've not been able to contact chat support,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
What kind of issues do you have with USB-Type C port?
Does it not charge USB devices anymore?
And when do you get the error message "Unable to connect"? is it on the taskbar when a device is connected?
Please reply with the details and in the meantime, I recommend you use the below link to troubleshoot USB issues: CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
Keep me posted for further assistance 😉
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
