Showing results for 
Search instead for 
Did you mean: 
New member
6 2 0 0
Message 1 of 2
Flag Post

Cannot connect to chat support

HP Recommended
Spectre x360 Convertible lapto
Microsoft Windows 10 (64-bit)

I have a Spectre X360 laptop which is 2 months old.  I have tried to contact HP support through the chat service to report an issue with the USB-C ports, but every time get an "Unable to connect" message.

I have tried to call the support number, but after 5 minutes of trying to explain the problem,  the call dropped.


This may not be the right board for this, but this is pretty frustrating.



0 Kudos
HP Support Agent
HP Support Agent
31,166 31,117 2,619 4,011
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 


As I Understand you need help with the USB-C port and you've not been able to contact chat support,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

What kind of issues do you have with USB-Type C port?

Does it not charge USB devices anymore?

And when do you get the error message "Unable to connect"? is it on the taskbar when a device is connected?


Please reply with the details and in the meantime, I recommend you use the below link to troubleshoot USB issues: CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.


Keep me posted for further assistance 😉

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation