sorry to use the wrong board, I couldn't find anything better for my issue.
I bought in the first week of may a laptop, I found out the warranty dates was wrong and disputed it. It was changed.
The day after I bought a care pack extending for 2 years the warranty, it was registered starting from the erroneous "factory" date. I disputed it again and after many emails I got my basic warranty being anticipated to factory dates again as a resolution.
I disputed again asking for both dates to be fixed, and my basic warranty was fixed.
I disputed again, after 8 days of I don't know how many contacts, I got 2 hours ago a resolution saying now the date is fixed and... I still see in personal dashboard the wrong date for the care pack.
Is there a delay between the date changed and being available in the dashboard?
Or should I dispute again, unfortunately today ended my time to send back the laptop, it's just ridicolous. I hope I'll never need their support for some hardware issue, because if this is the level of the support...