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Solved!

Care pack warranty dates still wrong after many disputes

HP Recommended
HP Pavilion Gaming - 15-dk0044nl
Microsoft Windows 10 (64-bit)

Hi,

sorry to use the wrong board, I couldn't find anything better for my issue.

I bought in the first week of may a laptop, I found out the warranty dates was wrong and disputed it. It was changed.

The day after I bought a care pack extending for 2 years the warranty, it was registered starting from the erroneous "factory" date. I disputed it again and after many emails I got my basic warranty being anticipated to factory dates again as a resolution.

I disputed again asking for both dates to be fixed, and my basic warranty was fixed.

I disputed again, after 8 days of I don't know how many contacts, I got 2 hours ago a resolution saying now the date is fixed and... I still see in personal dashboard the wrong date for the care pack.

 

Is there a delay between the date changed and being available in the dashboard?

 

Or should I dispute again, unfortunately today ended my time to send back the laptop, it's just ridicolous. I hope I'll never need their support for some hardware issue, because if this is the level of the support...

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HP Support Agent
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HP Recommended

@avionauta I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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HP Recommended

Thanks for the answer and to offer your help.

 

This morning the dates are correctly displayed, so it was a matter of alignment between systems I guess.

2 weeks and 3 requests, but at the end it was solved. Let's hope for the future it will be better!

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HP Support Agent
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@avionauta Absoltely, it should be fine going forward now that it's been corrected in the system,

That said, if you need anything else, feel free to write to us, any time.

Have a good day.

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation