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‎12-28-2015 12:31 PM

HP Recommended

My HP Printer will not perform anything, no matter what I do per help on line, it still is stuck with carriage jam.  Would it have anything to do with ink in the cartridges?  The carriage moves freely so I don't know what else to do.  Please Help!!  Thank you

1 REPLY 1

‎12-31-2015 09:34 AM

HP Recommended

Hi @dolphinlvr,

 

Welcome to the HP Forums!

 

I noticed that you have a carriage jam with your HP Photosmart 2610xi printer. I am happy to help! 

 

Are you using Genuine HP ink cartridges, or refills? 

 

In the meantime, please try the steps within this guide, A 'Clear Carriage Jam and Press OK to Continue' Message Displays, and let me know what happens! 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope this helps, and hope to hear from you soon! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
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