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‎07-09-2019 02:42 PM - last edited on ‎07-09-2019 02:46 PM by Retired

HP Recommended
Product: Envy X360 -15m
Operating System: Microsoft Windows 10 (64-bit)

Others have posted here and support has reached to assist.  The issue described below appears to be common.

 

My lightly used laptop (unfortunately a few months out of warranty)  broke unexpectedly today.

 

The left hinge broke through the display bezel instead of opening normally.   From my examination of the damaged hinge it would appear that a fastener was "missing" on original assembly.

 

The laptop was given to  me by a non-profit organization for whom I serve as their volunteer web master.

 

I'm quite certain that it's "not in the budget" for this PC to be replaced so soon.

 

For now I"m using the laptop with an external monitor.

 

I would appreciate an option for a low cost repair.

[personal information removed]

1 REPLY 1

‎07-09-2019 02:46 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

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