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‎12-21-2020 12:37 PM - last edited on ‎12-21-2020 01:51 PM by Moderator

HP Recommended
Product: HP Envy X360
Operating System: Other

 

 

I ordered a PC about a month ago, it was supposed to have arrived last week. I'm going out of town over the hollidays to see family, and needed the HP Envy laptop it by then. I called to figure out why it wasn't here (after a 1 hour hold time) and they said, "I'm so sorry, there is nothing we can do here". I later got an email stating that HP has decided they would do me the favor of delaying the shipment for 3 WEEKS through fedex. I didn't ask for that to happen, HP just took it upon themselves to deliver it a month late. What is so wrong with HP that they didn't think to ask if I wanted that? I'm returning it as soon as I get it, and never dealing with HP again. I can't believe how absurd and insane these people are, to just take it upon themselves to do this. I need this made right. I look forward to never dealing with HP again. 

1 REPLY 1

‎12-22-2020 12:48 PM

HP Recommended

@michaelric9009

 

Welcome to the HP Support Community. 

 

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The_Fossette
I am an HP Employee

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