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Govind98
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Message 1 of 8
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Need to contact HP redemption team

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HP-15dc1093tx
Microsoft Windows 10 (64-bit)

I raised a request to transfer my packs registered with doa declared laptop to my newly replaced laptop. I have sent all the details requested by you ,and by 6 Dec it will effective within 7-10 days . It's more than that, upto this time there is no response from you after your last email . Not yet responded to mails which have been sent on 20 Dec ,exactly after the deadline of your time of action.

No way to contact you. When tried to book a appoinment ,all the slots are full. 
The number you gave for sending sms is error,it's not working
Redemption Code- EDEZ238849E
I tried to contact the redeemnow.in ,they are not responding to my mail, not able to book any slot for callback, showing it as full for the past few days.

Also the messaging Number 53030 is invalid which shows how fraud you guys are .I paid the money for all this, now you guys are cheating.

 
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Prométhée
Level 16
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Message 2 of 8
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Hello
sorry, but here we have nothing to do with it
Here, it is a simple mutual aid forum, not the HP after-sales service!
Having said that, I don't understand what should be transferred exactly?
With more details, we could perhaps try to help
Otherwise, sorry, you must contact  hp service !



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Govind98
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Message 3 of 8
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I have registered a 1 yr theft insurance, accidental damage insurance, 2 yr extended pack on doa delcared laptop. So I want to tranfer all this packs  to my replacement unit. I have sent all the details to redemption team. Now they are not responding to my mails,no way to contact them.

Redemption code was given in previous post.

 

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Prométhée
Level 16
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Message 4 of 8
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Ok, it's special
it even surprises me that it is possible
These codes should not be given here, you never know!
Sorry, so there is nothing we can do here!
That said, which service was contacted exactly, who was contacted, the HP store, something else (and country?)

 



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Govind98
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Message 5 of 8
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It's seems to be wasting my time contacting hp through these community and through mails. Moreover you are acting like a who doesn't understand the problem with all these details. 

The only solutions is to file a consumer complaint against hp.

Bye

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Prométhée
Level 16
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Message 6 of 8
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If but, just answer the questions
If I don't know who was contacted, what more can I say!
Here, it is only a mutual aid forum, we are not in contact with Hp directly or its partners!

 

 



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Paul_Tikkanen
Level 21
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Message 7 of 8
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Hi, @asmita6658 or @Kumar0307 :

 

Can you please help Govind98 with this request for assistance?

 

Thanks!

 

Paul

Betty0610
HP Support Agent
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Message 8 of 8
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@Govind98

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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