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hplightning
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Message 1 of 7
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Solved!

forgotten password

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does not work.    I'm suppose to get a unique link but all I get is

GUID is XXXXXXXX-xxxxxxxx-xxxxxxx-xxxxxxxx

15 or more hex characters. NOT a link

I didn't forget my password either it just didn't work

I had to signup again

 

Thanks Joe 

{Personal Information Removed}

1 ACCEPTED SOLUTION

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CalvinP
Retired
Retired
317 275 11 381
Message 5 of 7
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I have opened a ticket to get this looked at.  Until its fixed, users needing to reset their password or that have forgotten their password can use the old login page located:

 

https://passport2.hp.com/hppcf/login.do

 

hplightning... did you get your issue resolved or do you need me to reset your password for you?

 

Calvin

Want to help? Become an Expert!

I was an HP employee.

View solution in original post

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KittyK
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Message 2 of 7
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Hi Joe.  I just wanted to double check with you if it's your community password your having issues getting?  Or is this a computer question?   Thanks!

 



KittyK - HP Support Forums Moderator

Clicking the "Kudos star" to the left is a great way to say thanks!

When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

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hplightning
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Message 3 of 7
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yes the commuity password

I said, i forgot password ( i didn't forget it It just didn't work)

I got an email but it didn't have a link

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KittyK
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Message 4 of 7
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Thanks Joe!  I'll pass along your issue so that it can be looked into!

 



KittyK - HP Support Forums Moderator

Clicking the "Kudos star" to the left is a great way to say thanks!

When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

Rules of Participation
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CalvinP
Retired
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Message 5 of 7
Flag Post
HP Recommended

I have opened a ticket to get this looked at.  Until its fixed, users needing to reset their password or that have forgotten their password can use the old login page located:

 

https://passport2.hp.com/hppcf/login.do

 

hplightning... did you get your issue resolved or do you need me to reset your password for you?

 

Calvin

Want to help? Become an Expert!

I was an HP employee.

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hplightning
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Message 6 of 7
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thank you,

 

I got the e-mail with the link.

 

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sexiwomyn
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i need help bypassing user log in accounts no recovery disk denied access whole computer help

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation