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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

macOS Ventura disables the Poly Desktop Hub Software. Will there be an update of the macOS version?

3 REPLIES 3
HP Recommended

Hello @Tgoschuetz ,

 

Welcome to the Poly Community.

 

Usually, the release notes of a product state what software is supported. I believe Plantronics Hub is end of development and Poly Lens is the replacement moving forward.

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

on a first look, Poly Lens does not seem to be the replacement for Desktop as I am just a single user with a DECT Headset. I used the Desktop app for configuration and firmware updates. Lens seems to be targeted towards enterprise environments. I'll get in touch with support.

 

Thanks,

Tom

 

HP Recommended

Hello @Tgoschuetz ,

 

Poly Lens Desktop can be used by an individual user. In addition, your IT department can use Poly Lens Desktop to ty this to your Poly Lens Cloud account.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.