Savi 8220 Not Connecting to desk phone when launching Zoom

[Anonymous]

I had a Savi 720 that when a Zoom meeting started, it would wait for me to decide how I wanted to connect to the Savi, desk phone or computer. With the 8220, it automatically connects to the Computer and if I try to switch to the desk phone, it leaves the meeting. I've set the default phone as the desk phone but no luck. 

Any ideas?

[bhupender2]

Hello @Skijackz,

Welcome to Poly Community.

Troubleshooting or providing support via the community is outside the scope for myself as an Poly employee.

Please raise a ticket with Poly Technical support.

You will need to provide the following:

• Provide HUB verbose logs (if reproducible)
• Video of issue if possible as it will help visualize the issue.
• -Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.
• Softphone version in use.

• Firmware version of Savi Headset and OS Version of your computer.

Best regards

Bhupender