Create an account on the HP Community to personalize your profile and ask a question
12-31-2018 05:04 PM
Welcome to the HP Community.
Case numbers are meaningless (and not allowed) on our community forum.
We are not HP Technical Support.
We are a group of volunteers, working on our own time, supporting users and owners of HP Technology.
If you wish help from our community,
Please fully explain the issue,
Tell us what you (or others) have tried to fix the problem,
If anyone has something useful to suggest, you will pehaps hear back.
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
12-31-2018 05:09 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Didn't find what you were looking for? Ask the community