DJ Z5600 service error “Cyan Ink Cartridge Faulty”

tabcom · ‎10-17-2017

We have a HP DJ Z5600 giving us a error message “Cyan Ink Cartridge Faulty”

We’ve put in three new OEM ink cartridges, replaced the Ink Supply Station, and checked the cables and connections to the Engine PCA.

And we still get the same message.

What else could remedy this error?

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

davidzuts · ‎10-17-2017

Enter the special diagnostics mode per the attached instructions. Perform ink delivery system test to see if you can narrow down the problem.

tabcom · ‎10-20-2017

trying to get into Diagnostics Menu on that Z5600.

On line 3, on page 126, the service manual says to press Cancel > Home > Eject buttons.

What button is the Eject button??

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

davidzuts · ‎10-20-2017

Its the button that is like a up arrow with a line below it. It is the button you use to eject media from the scanner unit.

tabcom · ‎10-24-2017

It looks like the ‘Eject’ icon only shows up on the MFP models. Do you know what to press instead?

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

davidzuts · ‎10-24-2017

Instead of the eject button try the help button instead.

tabcom · ‎10-25-2017

We went back and Go into Diagnostics by pressing the ? instead of the eject button on this non MFP model.

During the system checks everything passed except SENSORS – FAIL – Wrong paper sensor value
Do you know how to determine which of the at least five paper/roll sensors that it is suggesting may be bad?

One time while the printer was restarting after each of these tests, we got a 26:01
(This is the error that says, check and/or replace inks or ink station which we’ve done.

Also in this Menu, it gave a EERom Reset and a Hard Disk Recovery options, would you recommend doing either of these?
And if you have a source for that engine PCB, we still would like to try that.

Thanks again for your assistance,

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

Lattante · ‎11-09-2017

Hi, any update with the issue? We have same problem here with 2 /two/ in-warranty DJ Z5600. Both are used with genuine cartridges.

What we do till now:

- replace Ink suppy station

- replace Carriage assembly

- replace 3 genuine cartriges /Cyan/

- replace 2 printheads.

- firmware is up to date. Revert firmware to older version also checked but with no result.

After installing new cyan cartridge, printer start initialization and at the end gives an error 'Cyan ink cartridge faulty'..

All test in the diagnostic mode complete successfull.

If someone can help with solution will be great.

Thanks in advance.

Have a nice day all.

Best regards,

tabcom · ‎11-09-2017

Awating arrival of replacement part to test.

I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

D Hook · ‎11-09-2017

HP mentions updating firmware might solve some of the issues:

https://support.hp.com/us-en/drivers/selfservice/hp-designjet-z5600-postscript-printer/10521736

Just something else to check.

I don't work for HP....I just repair their printers.

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