• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
HP Recommended
HP DesignJet 500 24
Microsoft Windows 10 (64-bit)

Hello All,

 

I have an issue with my plotter printer that is unable to print on my new Windows 10-64bit PC. It has the correct drivers loaded (via Windows Update), but will not print regardless of program I use. When I try a test print, it brings up an error: "Operation could not be completed (error 0x0000007f). The specified procedure could not be found." When I try doing a test print within the HP Print and Scan Doctor application, it prints a test print fine and says everything is working properly.

 

I restarted my computer and turned off my firewall with no change as well. It is connect via USB cable and I tried both 2.0 and 3.0 usb ports with no change.  I have tried searching this error, but haven't found anything that works. If anyone has any suggestions to fix this I would be very grateful.

 

Thanks!

4 REPLIES 4
HP Recommended

Hello JJlahr,

 

I would like to suggest that you download and try the official DesignJet 500 24 driver from HP

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-designjet-500-printer-series/25301/mod...

 

Thanks

HP Recommended

Try installing the instant printing software :

 

https://support.hp.com/in-en/drivers/selfservice/hp-designjet-500-printer-series/25301

 

 

 

 

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

HP Recommended

I have tried both suggestions with no success. One new thing I noticed is I can print Word documents, but other programs I get the same or similar errors. Still unable to do a test print.

HP Recommended
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.