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JJlahr
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DesignJet 500 24 Won't Test Print Windows 10

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HP DesignJet 500 24
Microsoft Windows 10 (64-bit)

Hello All,

 

I have an issue with my plotter printer that is unable to print on my new Windows 10-64bit PC. It has the correct drivers loaded (via Windows Update), but will not print regardless of program I use. When I try a test print, it brings up an error: "Operation could not be completed (error 0x0000007f). The specified procedure could not be found." When I try doing a test print within the HP Print and Scan Doctor application, it prints a test print fine and says everything is working properly.

 

I restarted my computer and turned off my firewall with no change as well. It is connect via USB cable and I tried both 2.0 and 3.0 usb ports with no change.  I have tried searching this error, but haven't found anything that works. If anyone has any suggestions to fix this I would be very grateful.

 

Thanks!

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B0TaK
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Hello JJlahr,

 

I would like to suggest that you download and try the official DesignJet 500 24 driver from HP

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-designjet-500-printer-series/25301/mod...

 

Thanks

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Vijay_C
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Try installing the instant printing software :

 

https://support.hp.com/in-en/drivers/selfservice/hp-designjet-500-printer-series/25301

 

 

 

 

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP. --Say "Thanks" by clicking the Kudos Star in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

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JJlahr
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I have tried both suggestions with no success. One new thing I noticed is I can print Word documents, but other programs I get the same or similar errors. Still unable to do a test print.

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B0TaK
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