• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎05-03-2016 03:54 PM

HP Recommended

On the back of the Monitor/CPU it says Model: CTX6

 

On the scanner bed it says Product No: CM770A

Was this reply helpful? Yes No

‎05-03-2016 05:40 PM

HP Recommended

Looks like you hve a Rev A scanner and that software is for the Rev A and B

 

The SW is 24.1 the the name of the file once you have created the bootable image and make sure they match

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful? Yes No

‎05-03-2016 07:43 PM

HP Recommended

I will give it a shot tomorrow and see what happens.  Thanks!

Was this reply helpful? Yes No

‎05-04-2016 04:31 PM

HP Recommended

Must have had a bad download the first time I tried it.  Software version 24.1 has fixed my issues and network connectivity has been restored.

 

Thank you so much for your help.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.