Designjet 4520 Scanner network problems

[bkesting1]

I have a DesignJet 4520 Scanner that very recently stopped working on the network.  Cabling to the scanner is good and the network itself is operating normally.  I cannot pull a DHCP address or assign a static IP address to this unit.  When I try to assign a static IP, I get the following error:

56-62. An error occurred while applying network settings. Please check that the entered settings are valid for the network.

Thoughts?  Is my scanner going bad?

[alan89103]

Can you connect something else to that port and pull an address? If so, then I would think you have an issue with the NIC card on the scanner. If not, well..time to find another port.

[bkesting1]

The port and cabling from the port is fine.  A laptop connects just fine.  I fear that the NIC is shot on the scanner.  Any way to troubleshoot this thing or possibly replace the board?

Thanks

[alan89103]

I have found replacement boards. A place that sells it for about 1300 dollars, new. 300 dollars or so rebate if you send them the old one. The only way I know to troubleshoot, is what you have already done.

[bkesting1]

Could you tell me where you found the replacement boards at?

[alan89103]

Sent you a message. As I dont know if they allow website links on the forum.

[bkesting1]

Thank you

[Mikeg81]

Hi,

Have you run the system recovery?

And before buying the part what is the revision of your scanner?

[alan89103]

I wasnt aware there were different revisions for the PC touch screen, main board? The manual shows only one part #

[Mikeg81]

Hi,

You can use the following

Q1277-60054
CQ654-67006