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HP Recommended
DesignJet 4520 Scanner
Other

I have a DesignJet 4520 Scanner that very recently stopped working on the network.  Cabling to the scanner is good and the network itself is operating normally.  I cannot pull a DHCP address or assign a static IP address to this unit.  When I try to assign a static IP, I get the following error:

 

56-62. An error occurred while applying network settings. Please check that the entered settings are valid for the network.

 

Thoughts?  Is my scanner going bad?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Looks like you hve a Rev A scanner and that software is for the Rev A and B

 

The SW is 24.1 the the name of the file once you have created the bootable image and make sure they match

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc

View solution in original post

23 REPLIES 23
HP Recommended

Can you connect something else to that port and pull an address? If so, then I would think you have an issue with the NIC card on the scanner. If not, well..time to find another port.

HP Recommended

The port and cabling from the port is fine.  A laptop connects just fine.  I fear that the NIC is shot on the scanner.  Any way to troubleshoot this thing or possibly replace the board?

 

 

 

Thanks

HP Recommended

I have found replacement boards. A place that sells it for about 1300 dollars, new. 300 dollars or so rebate if you send them the old one. The only way I know to troubleshoot, is what you have already done.

HP Recommended

Could you tell me where you found the replacement boards at?

HP Recommended

Sent you a message. As I dont know if they allow website links on the forum.

HP Recommended

Thank you

HP Recommended

Hi,

 

Have you run the system recovery?

 

And before buying the part what is the revision of your scanner?

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
HP Recommended

I wasnt aware there were different revisions for the PC touch screen, main board? The manual shows only one part #

HP Recommended

Hi,

 

You can use the following

 

Q1277-60054
CQ654-67006

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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