• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎12-17-2019 07:55 AM

HP Recommended
Product: HP Designjet T1100 44in
Operating System: Microsoft Windows 10 (64-bit)

My Designjet T1100 will suddenly only print drawings in portrait orientation. This just started this morning - my company's IT people (an outside company, not internal employees) upgraded us to a new server and so had to migrate our printers to it, and my Designjet was migrated yesterday. I'm running AutoCAD LT 2020 on a Windows 10 (64-bit) desktop. It prints everything in portrait both through AutoCAD and also if I convert a drawing to a PDF and try to print from the Adobe Reader. This happens even if I set it to print to Fit, Shrink Oversized Pages, etc. and set every menu I can find to print to Landscape. As far as I know, everything is up to date and running the latest driver(s). Has anyone else run into this before? Is a fix already in place for this? Any help would be greatly appreciated, and if more information is required about my computer just let me know.

4 REPLIES 4

‎12-28-2019 07:41 PM

HP Recommended

This looks like a driver related issue.

May be your device has no drivers for your PC's or Server's version of Windows and will not work properly.

I recommend you to ask the IT guys to install this Universal Printer Driver for HP DesignJet on server and make sure to enable all features available for your DesignJet

 

https://support.hp.com/us-en/document/c04697923

 

Hope it helps!

Was this reply helpful? Yes No

‎12-31-2019 02:39 PM

HP Recommended

Also check the rotation setting under preferences, then layout tab. If set to avoid clipping change to auto rotate. Also make sure the roll you are printing on is the size it is supposed to be. Have seen multiple cases recently where a 36" roll of media acually reads 35.75" and the printer would always print Arch D jobs portrait no matter what because the roll was not 36".

Was this reply helpful? Yes No

‎01-02-2020 09:48 AM

HP Recommended

Thanks, AbrahamB. I've let my IT people know to check for this when they start looking into it.

Was this reply helpful? Yes No

‎01-02-2020 09:49 AM

HP Recommended

Thanks Semaphore. I did actually notice that the plotter was indicating the paper roll was 16.99" wide and not the full 17" that it should have been, so I created a custom paper size at 16.99". Still printing portrait only.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.