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‎03-24-2020 11:14 PM

HP Recommended
Product: Designjet T1300
Operating System: Other

Printer will initialize to 26%  then hang up and eventually give error 79.2:04. I have restarted the printer and left it unplugged overnight multiple times to not change, and attempting to start and access diagnostic mode has the same result.

 

I have tried rebooting with the ink cartridges and paper removed, but cannot access the print heads as the carriage is currently under the right side cover, once I find a T-15 screwdriver I'm going to get at it to try removing them.

 

I have also attempted a boot mode firmware update (using a 128GB USB 3.0 Flash drive, maybe too big?) which hung up around 86% during the system file check.

 

Anyone have any suggestions for next steps? 

1 person had the same question
1 REPLY 1

‎04-21-2020 02:02 PM

HP Recommended

Hi,

 

The plotter cannot access to diag mode . can you share with me the key combination? you used and about the printheads, it's the same issue without it? because the solution can be an EEROM Reset.

I am an HP Employee.
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