• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC

‎03-24-2020 11:14 PM

HP Recommended
Product: Designjet T1300
Operating System: Other

Printer will initialize to 26%  then hang up and eventually give error 79.2:04. I have restarted the printer and left it unplugged overnight multiple times to not change, and attempting to start and access diagnostic mode has the same result.

 

I have tried rebooting with the ink cartridges and paper removed, but cannot access the print heads as the carriage is currently under the right side cover, once I find a T-15 screwdriver I'm going to get at it to try removing them.

 

I have also attempted a boot mode firmware update (using a 128GB USB 3.0 Flash drive, maybe too big?) which hung up around 86% during the system file check.

 

Anyone have any suggestions for next steps? 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.