cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
h2dk
New member
3 2 0 0
Message 1 of 5
4,017
Flag Post

Designjet T830 no longer auto cuts paper

HP Recommended
Designjet T830
Microsoft Windows 10 (64-bit)

The auto cutter no longer works on this plotter (2 mos out of warranty).  It prints fine, but doesn't cut.  Form Feed & Cut, doesn't cut.  I can manually drag the blade across, but it is a pain.  Service tech couldn't figure out what is wrong.

 

There is no sound after it finishes printing as if it were trying to cut (or if the carriage were trying to move to pick up the cutter).  It just prints and stops.  

 

Auto cut is turned on in the settings.  Anybody else have a similar issue?

4 REPLIES 4
ctls
New member
3 3 0 0
Message 2 of 5
Flag Post
HP Recommended

This has just happened to my plotter. Did you get your problem resolved?

Was this reply helpful? Yes No
ctls
New member
3 3 0 0
Message 3 of 5
Flag Post
HP Recommended

how do you drag the blade across to cut.

this may be my only option until i can get it repaired.

Was this reply helpful? Yes No
h2dk
Author
New member
3 2 0 0
Message 4 of 5
Flag Post
HP Recommended

Lift up the front panel, grab the blade (to the left) and drag it across and back.  It is in a track and is usually pulled across by the ink carriage.

 

As far as fixing goes...nobody will be able to fix this issue (if it is the same);)

 

Shut it down for a few days (unplug and take offline), delete the driver from all associated computers.  After a few days, plug it back in, but do not connect to the network.  Try to do a form feed and cut.  If it works, great! reinstall all drivers and put it back online.  If not, shut it down longer, maybe try a system reset.

 

It seemed to be a driver error on one of our 12 pc's that caused the issue.  Nothing else worked prior to this.  New main board, new cutter, etc.

Was this reply helpful? Yes No
ctls
New member
3 3 0 0
Message 5 of 5
Flag Post
HP Recommended

cool. i'll give it a try.

thanks

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation