HP Design Jet 1050c setup

[jsgvisuals]

I recently purchase a HP Design Jet and Im a having a few issues setting up the machine, Everytime I try to load media wether it is on a roll or just a single sheet of paper I get the roll misaligned error. I have it exactly on the blue line like it asks but then when the light goes over it to verify the media is loaded correctly I get the error saying it is not. I have tried numerous attempts to get it right, i figured just trying a plain piece of pape would be the easiet way , But I still get the erorr, Any Help is greatly appreciated I look forward to using this machine.

[Valsimot]

Have you tried to load roll while a printer is turned OFF?

You will need to push paper harder to get it in the printer then adjust it to a blue line as best as you can, lower paper lever and turn printer ON to see what will happen.

[jsgvisuals]

I tried your suggestion by manually feeding the paper through the machine, still no luck, I have it exactly square on the blue line, but everytime when the blue light goes over it to check the alignment I get the mispositioned erorr. Is there some sort of sensor that needs cleaning, Im despreatley trying to get this machine printing. ANY HELP IS GREATLY apprieciated.

[Valsimot]

That blue light is a part of the light sensor that reads refection from white paper, clean it from bottom gently maybe it will help.

[jsgvisuals]

still no luck, keep getting the "Sheet mispositioned, Reload Sheet, Align Sheet with Vertical and Horizontal blue lines,"

Im so despreate to get this thing working and hate that I cant even get past the ability for the machine to load a piece of paper? Is there a specific forum where they have troubleshooting for this kind of issue, ANY HELP IS GREATLY APPRECIATED, I would even be willing to paypal some money to someone who could walk me though this and get this machine printing.

[Valsimot · Accepted solution]

Check the following video on YT

https://www.youtube.com/watch?v=mXWVYoJUk-c

From the moment when the top cover is closed in a video, compare what is your printer doing when the top cover is closed and what is doing the one on the video, and what are the differences?

[jsgvisuals]

Watching this helped! thank you I can now print off sheet loading, now I need to tackle to roll loading

[Valsimot]

The video for loading roll:

https://www.youtube.com/watch?v=UzOBrHHef0Q&t=134s