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- HP Community
- Printers
- DesignJet, Large Format Printers and Digital Press
- HP Design Jet 1050c setup

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10-12-2018 11:03 PM
I recently purchase a HP Design Jet and Im a having a few issues setting up the machine, Everytime I try to load media wether it is on a roll or just a single sheet of paper I get the roll misaligned error. I have it exactly on the blue line like it asks but then when the light goes over it to verify the media is loaded correctly I get the error saying it is not. I have tried numerous attempts to get it right, i figured just trying a plain piece of pape would be the easiet way , But I still get the erorr, Any Help is greatly appreciated I look forward to using this machine.
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Accepted Solutions
10-14-2018 12:03 PM
Check the following video on YT
https://www.youtube.com/watch?v=mXWVYoJUk-c
From the moment when the top cover is closed in a video, compare what is your printer doing when the top cover is closed and what is doing the one on the video, and what are the differences?
10-13-2018 06:07 AM
Have you tried to load roll while a printer is turned OFF?
You will need to push paper harder to get it in the printer then adjust it to a blue line as best as you can, lower paper lever and turn printer ON to see what will happen.
10-13-2018 10:59 AM
I tried your suggestion by manually feeding the paper through the machine, still no luck, I have it exactly square on the blue line, but everytime when the blue light goes over it to check the alignment I get the mispositioned erorr. Is there some sort of sensor that needs cleaning, Im despreatley trying to get this machine printing. ANY HELP IS GREATLY apprieciated.
10-14-2018 11:32 AM
still no luck, keep getting the "Sheet mispositioned, Reload Sheet, Align Sheet with Vertical and Horizontal blue lines,"
Im so despreate to get this thing working and hate that I cant even get past the ability for the machine to load a piece of paper? Is there a specific forum where they have troubleshooting for this kind of issue, ANY HELP IS GREATLY APPRECIATED, I would even be willing to paypal some money to someone who could walk me though this and get this machine printing.
10-14-2018 12:03 PM
Check the following video on YT
https://www.youtube.com/watch?v=mXWVYoJUk-c
From the moment when the top cover is closed in a video, compare what is your printer doing when the top cover is closed and what is doing the one on the video, and what are the differences?