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‎07-22-2019 08:22 AM

HP Recommended
Product: HP DesignJet 500 42
Operating System: Microsoft Windows 10 (64-bit)

About 2 weeks ago our printer stopped working, it was showing the error I/O card not present. We've tried powering off and on, changing the slot, we have replaced the 615n with another one and also changed it for a 620n, all cards give the same error.

Any one have any ideas?

1 person had the same question
3 REPLIES 3

‎07-22-2019 01:43 PM

HP Recommended

have you tried connecting using a USB cable?

If this does not work I would say you have issue with the main PCA Electronics.

 

Good Luck

Roy K

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‎08-09-2019 07:44 AM

HP Recommended

 We've tried the USB connection which is working, it is just the network connection that is not recognised. As mentioned, we've replaced it with a like for like (615n) and also a 620n, but all returned the same error.

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‎08-10-2019 01:24 AM

HP Recommended

I would clean the contacts where the jet direct card plugs in.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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