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‎07-22-2019 08:22 AM

HP Recommended
Product: HP DesignJet 500 42
Operating System: Microsoft Windows 10 (64-bit)

About 2 weeks ago our printer stopped working, it was showing the error I/O card not present. We've tried powering off and on, changing the slot, we have replaced the 615n with another one and also changed it for a 620n, all cards give the same error.

Any one have any ideas?

1 person had the same question
3 REPLIES 3

‎07-22-2019 01:43 PM

HP Recommended

have you tried connecting using a USB cable?

If this does not work I would say you have issue with the main PCA Electronics.

 

Good Luck

Roy K

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‎08-09-2019 07:44 AM

HP Recommended

 We've tried the USB connection which is working, it is just the network connection that is not recognised. As mentioned, we've replaced it with a like for like (615n) and also a 620n, but all returned the same error.

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‎08-10-2019 01:24 AM

HP Recommended

I would clean the contacts where the jet direct card plugs in.

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