cancel
Showing results for 
Search instead for 
Did you mean: 
Get help with Large Format Printers, with direct access to all Latex Knowledge Center · Ask anything · Find anything · Share anything at HP LKC
Digital_Medic
New member
2 1 0 0
Message 1 of 4
507
Flag Post

HP DesignJet 500 42 I/O Card Not Present

HP Recommended
HP DesignJet 500 42
Microsoft Windows 10 (64-bit)

About 2 weeks ago our printer stopped working, it was showing the error I/O card not present. We've tried powering off and on, changing the slot, we have replaced the 615n with another one and also changed it for a 620n, all cards give the same error.

Any one have any ideas?

3 REPLIES 3
Roy_Kuzmich
Level 6
217 187 21 32
Message 2 of 4
Flag Post
HP Recommended

have you tried connecting using a USB cable?

If this does not work I would say you have issue with the main PCA Electronics.

 

Good Luck

Roy K

Tags (1)
Was this reply helpful? Yes No
Digital_Medic
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

 We've tried the USB connection which is working, it is just the network connection that is not recognised. As mentioned, we've replaced it with a like for like (615n) and also a 620n, but all returned the same error.

Was this reply helpful? Yes No
Repairatrooper
Level 13
Level 13
8,598 8,496 891 2,601
Message 4 of 4
Flag Post
HP Recommended

I would clean the contacts where the jet direct card plugs in.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation