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- DesignJet, Large Format Printers and Digital Press
- Re: HP DesignJet T120 -- Carriage cannot move error - I Can...

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12-15-2019 04:25 PM
I just bought this printer/plotter on Marketplace from a museum curator and he did advise me that this printer gets an error on boot up about the carriage - but he said to just click OK and it clears itself. SO i did a test print from the multi-feeder 11x17 and it works perfectly, but i tried to print on a roll of paper and this is when i started to encounter bigger issues. I ran the diags on it and i got no errors at all, When you boot the machine up, when it swings back towards the knife it makes a slight and quick grinding noise then throws this error. Any help would be most appreciated and i always reward the person(s) who provide a working solution by paying them a reward on CASH APP. So, talk to me folks, what is my problem here, and how do we fix it.
12-16-2019 02:08 AM
Check cutters path STEP 2 of The printer does not cut the media after completing a print job
https://support.hp.com/hr-en/document/c04562168
Remove the cutter and see will it boot without grinding noise and error.
To remove cutter you will need to remove left cover 5 screws, and 1 screw for the cutter.
12-18-2019 03:19 AM
Tomislav,
Forgive me for the delay. I have been swamped with other work and I have yet to effect your solution tonmy T120. But I want you to know how much I appreciate your help. Your certifications and skillsets are perfectly aligned with my issue and confident we will get this machine running 100% I know, its 6 screws, I'll get to it today, and I'll let you know. Until then, Большое спасибо.