HP DesignJet T520 - Won't turn on (red/orange lit power button when pressed)

[CreamyBeige]

I work for a school district IT department. We have several DesignJets. To be honest I don't know much about them, but it's a printer right? 

Anyway, some students were using it and I have no idea what they did with it, but prior to that it was working fine. Now, whenever the power button is pressed it lights orange/red. But it doesn't go beyond that. It doesn't stay lit orange, only as long as you hold down the power. There were no power surges that I'm aware of as I was at the school at the time. I tried changing sockets, I made sure the power was plugged in at both outlet and at the printer properly. If I open the cartridge door, it doesn't move the cartridges over to the opening like it should. No error code on screen, the screen does not light up. 

Any ideas or suggestions?

Thanks.

[jasonmiamifl · Accepted solution]

try to unplug the power cord, wait for 15 seconds.....

keep your fingers crossed.  then plug the cord back & hope printer sounds....

also check your power source & make sure it has power.

good luck.

[CreamyBeige]

Hi Jason, 

That worked! But it seems like anytime I power off the printer I have to follow your suggestion and unplug for a minute or two. 

Is that expected behavior? Or should I be opening a ticket with HP? 

[jasonmiamifl]

same method can try on person computers, also other equipments. I seen this happen frequently.

No need to contact hp tech support & they only knew reading service manual pages.

glad your problem solved, that counts. Get an good ups unintereupted power supply & protect

the printer & computer, in case of powe flickers, also not to waste expensive materials.