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‎02-24-2019 05:50 PM

HP Recommended
Product: HP Designjet T520

I work for a school district IT department. We have several DesignJets. To be honest I don't know much about them, but it's a printer right? 

 

Anyway, some students were using it and I have no idea what they did with it, but prior to that it was working fine. Now, whenever the power button is pressed it lights orange/red. But it doesn't go beyond that. It doesn't stay lit orange, only as long as you hold down the power. There were no power surges that I'm aware of as I was at the school at the time. I tried changing sockets, I made sure the power was plugged in at both outlet and at the printer properly. If I open the cartridge door, it doesn't move the cartridges over to the opening like it should. No error code on screen, the screen does not light up. 

 

Any ideas or suggestions?

 

Thanks.

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