• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎03-15-2019 09:00 AM

HP Recommended
Product: HP DesignJet T795 (CR649C)
Operating System: Microsoft Windows 10 (64-bit)

When turning on the printer, the screen gets stuck at 1% and i get the error 08:11. From what i have been reading so far is that this might indicate a problem with the HDD or the Formater Board.

 

My questions are:

 

1. If the problem is with the HDD, is it possible to get a replacement SATA drive and plug it in the formater board and upload the firmware through the USB port on the control panel, or does this drive have to be formated in a specific way for the printer/board to recognise it.

 

2. Iif the drive is not an issue, does the formater board come with a drive by default, or are they ordered seperatly.

 

Any help and links to where to get genuine spare parts for the printer are greatly appreciated.

 

Thank you,

Adrian

1 REPLY 1

‎03-15-2019 02:00 PM

HP Recommended

 

 

Hello . 

In most cases it is the hdd .

You need to replace . 

But You need a vigin hdd . 

Like this one 

https://www.ebay.co.uk/itm/283407433851

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.