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‎12-04-2024 08:20 AM

HP Recommended

I have an HP DesignJet Z5600 printer. The screen shows the message: "Restart. If problem persists, call HP."  I've restarted and the message still comes up.  I've also unplugged and plugged back in and it still comes up.  Does anyone know what causes this?

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12 REPLIES 12

‎12-04-2024 11:03 AM

HP Recommended

Any numeric message? Does the printer stop at a certain point during the initialization or does it reach the end of start up and then post the message? The more detail you can provide may make it possible to narrow this down for you.

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‎12-04-2024 11:47 AM

HP Recommended

There is no numeric message.  The message that I showed was the entire message.  It seems like it reaches the end of start up and then posts the message.  Also, this is a network printer--on a network.  I've disconnected the network cable and the problem still exists.  

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‎12-04-2024 12:25 PM

HP Recommended

On the formatter where the network cable connects there are 3 leds. Please post the status of those when the error is on the screen

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-04-2024 01:43 PM

HP Recommended

The error appears after there are 3 LED's lit up.  One of them starts flashing--the one closest to the control screen.

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‎12-04-2024 01:53 PM

HP Recommended

Please clarify based on the picture as these lights are on the back and hard to say which one is closer to the control panel.

Repairatrooper_0-1733345602859.png

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-04-2024 02:32 PM

HP Recommended

The LED lights are three across.  If you are in front of the printer, the LED light that is flashing is the one furthest to the right.

If you are behind the printer (looking at the lights), the one flashing would be the one furthest to the left. 

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‎12-04-2024 02:34 PM

HP Recommended

I just saw the identifiers in your picture.  It is number "I"

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‎12-05-2024 09:35 AM

HP Recommended

Repairatrooper_0-1733416536439.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎12-05-2024 12:08 PM

HP Recommended

Thanks for the chart.  I see that it says that when that light is flashing to reseat the formatter.  I don't know what that means.  It also says Disk Drive and it gives a link that I can't click on.  It also shows to replace the cables with an interconnect PCA.  I don't know what that means and I can't click on the link.  ?

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