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I came in this morning and started proofing.  But every proof that I try to print, I get the false paper jam.  I turn it off and back on, and it prints one.  Then when it starts the next one, it does the same thing.

 

Any help is greatly appreciated.

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Accepted Solutions
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It would be helpful to mention whatever code the machine may be displaying when the jam indication appears.  If it is an 86:01 code it could be that your carriage rod, the stainless steel rod the carriage slides over is contaminated and needs to be cleaned and then lubricated with some light machine oil.  The other thing that causes that code is if the thin encoder strip that also goes through the carriage the entire length of the plotter may be dirty or missing some of its timing marks, as that is how the carriage knows where it is at in the scan process.  Those two things are quite common, as is the belt that drives the carriage starting to fall apart and not drive the carriage properly, but that one should be noticable.

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HP Recommended

It would be helpful to mention whatever code the machine may be displaying when the jam indication appears.  If it is an 86:01 code it could be that your carriage rod, the stainless steel rod the carriage slides over is contaminated and needs to be cleaned and then lubricated with some light machine oil.  The other thing that causes that code is if the thin encoder strip that also goes through the carriage the entire length of the plotter may be dirty or missing some of its timing marks, as that is how the carriage knows where it is at in the scan process.  Those two things are quite common, as is the belt that drives the carriage starting to fall apart and not drive the carriage properly, but that one should be noticable.

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Just cleaned the chrome rod for the carraige of 2 year old Officejet 7610 that had been doing the "Phantum Paper Jam" message, but don't recall an Error code.  Tested the printer once and it worked OK.  Black smear was cleaned of with a soft cleaneing cloth, no solvent..

 

I was about to submit the following about our Officejet 7610, when I came across your helpful answer, Thanks for that.

 

[Personal information removed]

 

timwj1 wrote:

It would be helpful to mention whatever code the machine may be displaying when the jam indication appears.  If it is an 86:01 code it could be that your carriage rod, the stainless steel rod the carriage slides over is contaminated and needs to be cleaned and then lubricated with some light machine oil.  The other thing that causes that code is if the thin encoder strip that also goes through the carriage the entire length of the plotter may be dirty or missing some of its timing marks, as that is how the carriage knows where it is at in the scan process.  Those two things are quite common, as is the belt that drives the carriage starting to fall apart and not drive the carriage properly, but that one should be noticable.

 

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