• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎12-15-2020 02:00 PM

HP Recommended
Product: DesignJet T1120 24" (Model:CK867A)
Operating System: Microsoft Windows 10 (64-bit)

Hello,  looking for some help.

 

I had a belt replaced 6 months back by a certified HP repairman.  A few months after, I tried doing a print-head alignment but it gets to 60% complete and fails.  It states it failed due to scanning problems.  I have looked online and the only thing I can find is that I might have a bad printhead causing the issue.  Yesterday I replaced 2 of the 3 printheads because the quality looked bad on those colors. I ordered a new one for the one that hasn't been replaced but do not have faith it will fix the problem.

 

Is there something else I should look into?  I didn't know if the scanning lenses could get dirty and need cleaned?  

Thanks in advance!

Category:
2 REPLIES 2

‎12-16-2020 08:29 AM

HP Recommended

There is  sensor located on the side of the carriage assembly that reads the data to perform the alignment. This can get dirty with ink or paper dust. You can try cleaning it to see if that helps.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎12-16-2020 08:51 AM

HP Recommended

Thanks for your reply.

 

How would I go about cleaning it?  The carriage sits so close to the rail.  Would it entail taking the carriage off?

 

Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.