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‎03-25-2019 12:50 PM

HP Recommended
Product: HP Designjet Z2100 Photo Printer
Operating System: macOS 10.14 Mojave

I had a technician in to help replace a carriage belt that was falling apart. Once finished, we noticed that the Front Panel Display would not light up when we restarted the printer. We doubel/triple checked the connections, but in the end the printer panel won't even light up. The power button is lit up, the panel is not. Can anyone suggest a solve here? 

1 REPLY 1

‎03-26-2019 07:56 AM

HP Recommended

mostly it's the front panel cable - not connected right or damaged.

There is the service menu (on page 9):

 

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&ved=2ahUKEwiJnvH2-Z_hAhXHIlAKHcO4Csc...

 

and other link:

https://support.hp.com/us-en/document/c00910279?jumpid=reg_r1002_hken_c-001_title_r0004

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