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‎02-10-2020 09:31 AM

HP Recommended
Product: hp designjet z5200 postscript

HP Designjet z5200 postscript printer will not print yellow. I tried to clean and unclog the Printhead through the printer and manually. I did a print diagnostic image, which printed every color except yellow. All of the ink cartridges levels are full and no errors.  It only prints cyan, magenta, grays and black. Any help will be greatly appreciated.

2 REPLIES 2

‎02-10-2020 02:04 PM

HP Recommended

Have you tried another print head? One way to check to see if the head is flowing is to dampen a paper towel and gently rest the printhead on it to see if ink will flow. I have been able to revive printheads in the past with this method.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎02-12-2020 01:18 PM

HP Recommended

Thanks for the info, I've tried the dampen paper towel which didn't work.  I'll try another print head next

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