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04-20-2020 02:29 PM
Trying to do a secure disk clean on the HDD, tried unsecure, and secure fast and slow, however drive will not wipe. Tried several times, any ideas.
Solved! Go to Solution.
04-21-2020 09:21 AM
Yes. Only takes 3 or so hours. Service manual claims it to take 40. Process completes, nothing is reformatted, retains current software, loaded paper, and error code 79.04. Have tried 1 pass, 5 pass, and unsecure. Fair to assume that when the drive is reformatted, it should bring you back to some sort of setup screen, i.e language etc. That doesn't happen. Appreciate any help you can provide.
04-21-2020 01:39 PM
if the FMW is already up to date version: 11.00.02.4
In this case, the HDD replacement is required.
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