HP Designjet z6100- HDD will not wipe

[Semaphore]

Hi Captain,

You said the error occurs when you are loading paper. Does it occur before or after you select the media type from the control panel?

[captainjason10]

Before, as its scanning the paper. The carriage moves, to the left twice, then error appears.

[Ouccema · Accepted solution]

Hello,

let's try to clean the OMAS  and the line sensor because the issue seams HW

[Semaphore]

Thanks Captain.

I agree with Ouccema on cleaning the OMAS and line sensor. I would also recommend doing a line sensor calibration after cleaning if you are then able to load paper.

I am NOT an HP employee

[captainjason10]

I am unable to find in the service manual how to clean OMAS and line sensor please advise. Thank you.

[Semaphore]

For the line sensor: https://support.hp.com/us-en/document/c03642477

For the OMAS sensor: https://support.hp.com/us-en/document/c02008738

[Ouccema]

Hi,

Thanks for your contribution, if failed I suggest sharing with us the full-service plot

[captainjason10]

Ok going to clean those items. What is a full service plot?

[Semaphore]

This youtube video explains how to get the service plot:

https://www.youtube.com/watch?v=3VXvaHuDyos

[captainjason10]

Cleaning line sensor's and OMAS sensor resolved the issue. Thank you