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NJP24
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Solved!

HP Deskjet GT 5810 not printing with Mac OS High Sierra v. 10.13.6

HP Recommended
HP Deskjet GT 5810
macOS 10.13 High Sierra

 

Product Name: HP Deskjet GT 5810
Operating System: macOS 10.13.6 High Sierra
 
The printer would not print. The printer would cue that my document is sending data to the printer, but the printer's power button would just blink. I have restarted by printer setting and installed the printer softare twice, but the same thing happens. Please help. 
 
Thanks
NJP24
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MKazi
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@NJP24

 

Thanks for reaching out to us on HP Forums.

 

I understand that you have an HP DeskJet GT 5810 All-in-One Printer and it does not print from Mac OS 10.13.6 High Sierra. You have done a remarkable job in troubleshooting this issue. 

I'll be glad to assist you with this case.

 

Please perform the following steps to isolate and fix this issue:

  • You may download and run the HP East Start program. This should install the compatible printer drivers. Please click here to download the HP Easy Start. 
    NOTE: Do not plug the printer's USB cable to the computer initially. You may first begin the installation and during the course of the installation it will prompt to connect the printer. And that is when the printer needs to be connected via USB to the computer and continue with the installation. 

If the issue still persists and the printer is unable to print then I recommend you to perform the steps as described in the given order form this HP document

 

I sincerely hope this fixes the issue. Keep me posted for further assistance.

 

All the best! 🙂

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MKazi
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12,746 10,206 830 1,560
Message 2 of 4
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HP Recommended

@NJP24

 

Thanks for reaching out to us on HP Forums.

 

I understand that you have an HP DeskJet GT 5810 All-in-One Printer and it does not print from Mac OS 10.13.6 High Sierra. You have done a remarkable job in troubleshooting this issue. 

I'll be glad to assist you with this case.

 

Please perform the following steps to isolate and fix this issue:

  • You may download and run the HP East Start program. This should install the compatible printer drivers. Please click here to download the HP Easy Start. 
    NOTE: Do not plug the printer's USB cable to the computer initially. You may first begin the installation and during the course of the installation it will prompt to connect the printer. And that is when the printer needs to be connected via USB to the computer and continue with the installation. 

If the issue still persists and the printer is unable to print then I recommend you to perform the steps as described in the given order form this HP document

 

I sincerely hope this fixes the issue. Keep me posted for further assistance.

 

All the best! 🙂

View solution in original post

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NJP24
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Problem sovlved. Very helpful. Thank you very much!

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Barachiel
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@NJP24

 

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

Barachiel
I am an HP Employee

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