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01-29-2023 11:11 AM
Product: HP DeskJet 3760 All-in-One Printer
Hello,
my printer is installed on network via mobile phone and it works, however I have tried to install it also on my desktop but there is a problem. When I am trying install it with HP smart app, I can see my printer however printer has different IP address than its real IP. When I click for install it anyway I see error that printer is not online.
Thank you
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