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‎06-15-2020 11:37 AM

HP Recommended
Product: HP7740
Operating System: macOS 10.13 High Sierra

HP7740 suddenly does not recognise tray 2, states "tray 2 is empty or open" clearly its neither, maybe a sensor is not recognising the tray? any suggestions??

 

 

 

 

3 people had the same question
1 REPLY 1

‎06-21-2020 12:18 PM

HP Recommended

@ingenious99, Welcome to HP Support Community!

 

I see that the printer is in an error state, I'd recommend you follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Perform the steps from the document 'Out of Paper' Displays, Printer Does Not Pick Up Paper to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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