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‎08-25-2018 11:25 AM

HP Recommended
Product: HP photosmart 5520

I cannot print a pdf.  It's showing the printer experienced an unexpected configuration problem, code 0x80004005. 

A test print printed fine and so did an excel document. 

I recently swithed internet providers, I am using the new wi-fi connection.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2018 05:23 PM

HP Recommended

@Sherri5,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/au-en/document/c01879546

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-25-2018 05:23 PM

HP Recommended

@Sherri5,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/au-en/document/c01879546

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎08-28-2018 08:25 AM

HP Recommended
Thank you for the link, I was able to install the new program and print the pdf doc.
Was this reply helpful? Yes No

‎08-28-2018 10:24 AM

HP Recommended

@Sherri5,

 

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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