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Sherri5
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I'm not able to print a saved pdf, getting an unexpected configuration problem.

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HP photosmart 5520

I cannot print a pdf.  It's showing the printer experienced an unexpected configuration problem, code 0x80004005. 

A test print printed fine and so did an excel document. 

I recently swithed internet providers, I am using the new wi-fi connection.

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The_Fossette
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@Sherri5,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/au-en/document/c01879546

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,604
Message 2 of 4
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@Sherri5,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/au-en/document/c01879546

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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Sherri5
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Thank you for the link, I was able to install the new program and print the pdf doc.
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The_Fossette
HP Support Agent
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29,155 29,127 1,958 2,604
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@Sherri5,

 

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

 

Cheers!

 

The_Fossette
I am an HP Employee

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