• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Get help with Large Format Printers, with direct access to all Large Format Knowledge Center· Ask anything · Find anything · Share anything at HP LKC
Locked

‎01-24-2019 05:15 AM

HP Recommended
Product: HP Latex 360
Operating System: Microsoft Windows 8 (64-bit)

Hi

 

The problem is that smb has set username and password inside the HP Latex 360. And 4 digits PIN code is also set. And nobody remebers it.

Even if I want to reset the printer to the factory settings it also ask me to enter PIN code.

Is it possible to reset this password and PIN?

 

Sorry for my English

 

2 people had the same question
2 REPLIES 2

‎01-25-2019 09:00 AM

HP Recommended

Hi IlyaV,

The only possible way might be to do an EEROM reset from the diagnostics menu on the front panel of the printer.

You enter the Diagnostics menu during printer initialization.

Keep in mind this process will likely zero out many usage values so you might want to print out the embedded web server usage reports on the printer if you can.

 

Good Luck,

RoyK

Was this reply helpful? Yes No

‎01-27-2019 11:53 PM

HP Recommended

Thank you very much Mr Roy

 

1. What values this process will zero? You mean all network settings and media data which I have added? Or smth else?

2. Unfortunately I haven't yet got the service manual. Can you please describe to me how can I get into the Diagnostics menu during printer initialization.

 

Sory for my English

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.